| I´m going to be moving house. What should I do? |
You can read your meter yourself and contact us to tell us the reading. We can be reached on tel. +45 9931 9445, by e-mail at kundecentret@aalborg.dk
or on our self service pages her at www.forsyning.dk (Selvbetjening) One of our meter readers can also read your meter, for a fee. If you would like to use this service, please contact us on +45 9931 9445 for more details. We request that you do this one week before you move out. |
| I´ve moved house, but I´ve still been billed for the services used. Why is that? |
This may indicate that you have not told the Public Utility Department that you have moved. Contact our customer centre on tel. +45 9931 9445. |
| I´ve overpaid and I want a refund from you. How do I get this money? |
The money will be transferred to your NemKonto account within 25 working days of receipt of your statement from us. |
| What is my payment on account based on? |
The anticipated number of units is estimated on the basis of your last known consumption. |
| How often will I receive bills from you for what I´ve used? |
Generally, our private customers receive calculated bills from us once a quarter. You will receive an annual statement once a year which shows what you have used. |
| How do I resister my bill with Betalingsservice? |
To register your bill with Betalingsservice, you either need to contact your bank, which can help you with this, or else you can register via your online bank. |
| I´ve just read my meter in connection with my annual reading. When will I receive my statement? |
Your statement will arrive sometime over the next six weeks. |
| I´ve just read my meter in connection with moving house. When will I receive my final statement? |
Your final statement will arrive within two weeks. |
| Am I able to buy electricity elsewhere, and if so how do I find out what prices other companies are charging? |
You can buy electricity from other electricity suppliers. www.elpristavlen.dk shows you the prices available. |
| I´m buying my electricity from another utility company. Why am I still receiving electricty bills from the Public Utility Department? |
Even if you have opted to buy your electricity from a different utility company, you will still receive a bill from us as the Public Utility Department cable network is used to transmit the power to you. Therefore, you are paying for a grid service; this charge relates to the operation and maintenance of the cable network and various electricity charges. |
| I think my electricity consumption is higher than it should be. How can I find out why I´m using so mush electricty? |
You can borrow a metering device form Energicenter Aalborg, Østerbro 9 or Elforsyningen, Hjulmagervej 22. This device can help you to find out which appliances are “guzzling” the most power. |